Instakart Return & Refund Policy

At Instakart, we want every customer to have a smooth and reliable shopping experience. If you receive an incorrect, damaged, defective, missing, or otherwise eligible product, you may request a return or refund according to the applicable product and order conditions.

1. Eligible Returns

A return or refund request may be accepted when:

• The product received is damaged or defective.
• The wrong product was delivered.
• A product is missing from the order.
• The product does not match the order details.
• The product has an applicable quality issue.
• The product qualifies for return under the applicable seller or product return policy.

2. Perishable Products

Fresh fruits, vegetables, dairy, frozen items, prepared foods, and other perishable products may have limited or no return eligibility due to their nature. Customers should report quality, damage, or incorrect-product issues as soon as possible after delivery.

3. Return Request

Customers should submit a return or refund request through the Instakart application or website and provide the required order details, reason, and supporting photographs or other information when requested.

4. Return Inspection

Returned products may be inspected by Instakart or the relevant seller. The return or refund decision will be based on the product condition, order information, applicable policy, and available evidence.

5. Refunds

Once a refund is approved, the refund will be processed through the applicable payment method or as Instakart credit, depending on the order and payment method.

The time required for the refund to appear may vary depending on the payment provider or financial institution.

6. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, perishability, regulatory requirements, or the nature of the product.

7. Order Cancellation

Customers may cancel an order only when cancellation is available for that order. Orders that have already been prepared, dispatched, or delivered may not be eligible for cancellation.

8. Fraudulent Claims

Instakart may reject or restrict refund and return requests involving false information, repeated misuse, fraudulent activity, or abuse of the return policy.

9. Policy Changes

Instakart may update this Return & Refund Policy when necessary. The policy applicable to an order will be determined according to the circumstances and applicable rules at the time of the transaction.

Last Updated: August 2026