Instakart Shipping & Delivery Policy

Instakart provides convenient grocery and daily-essentials delivery services to customers within supported service areas.

1. Delivery Areas

Orders can be delivered only to locations currently supported by Instakart. Service availability may vary based on location, store coverage, product availability, traffic, weather, and operational conditions.

2. Delivery Time

Instakart aims to deliver orders as quickly as possible. Estimated delivery times shown on the application or website are estimates and may change due to order volume, traffic, weather, product availability, or other operational circumstances.

3. Order Processing

Orders are processed after successful order confirmation and payment authorization where applicable. Sellers and delivery partners may require additional time to prepare and fulfill orders.

4. Delivery Charges

Applicable delivery, service, handling, or other charges will be displayed to the customer before order confirmation, where applicable.

5. Order Tracking

Where available, customers may track their order status through the Instakart application or website.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information. Delays or failed deliveries caused by incorrect or incomplete information may not be the responsibility of Instakart.

7. Customer Availability

Customers should be available to receive their orders or provide the required delivery verification. If the customer cannot be reached, the delivery may be delayed, rescheduled, or cancelled according to applicable procedures.

8. Product Availability

If a product becomes unavailable after an order is placed, Instakart or the seller may contact the customer or process the applicable replacement, cancellation, or refund according to the available options.

9. Delays

Delivery times may be affected by severe weather, traffic, technical issues, high demand, public events, government restrictions, or other circumstances beyond reasonable control.

10. Delivery Completion

An order may be considered delivered after successful delivery confirmation through the applicable verification method, including OTP or other approved delivery confirmation.

Last Updated: August 2026